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Subscriply Refund Policy

Fees paid to Subscriply are non-refundable. The only exception is when we are unable to deliver the service we promised.

This Refund Policy applies to fees paid to Subscriply Platforms LLP (“Subscriply”, “we”, “us”) for the Subscriply platform (the “Services”). It forms part of the Subscriply Terms of Service.

1. No refunds

All subscription fees, usage charges and other fees are non-refundable once paid. We do not offer refunds for:

  • Not using, or under-using, the Services.
  • Changing your mind or no longer needing the Services.
  • Downgrading or cancelling during a billing period already paid for.

You can cancel at any time to stop future charges. Access continues until the end of the period you have paid for.

2. When we will refund

We will refund you if we are unable to deliver the Services we promised — for example, if a feature included in your plan is unavailable and we cannot fix it or provide a workaround within a reasonable time. Any refund is for the affected, unused portion of your paid period.

We will also correct any duplicate or incorrect charge caused by us.

3. How to request

Email info@subscriply.com within 15 days of the issue, with your account name, invoice number and a short description of the problem. We will review and reply within 10 business days. Approved refunds go to the original payment method.

4. Payments to our customers

Subscriply is a software platform and does not hold or move money. Refunds for payments your end customers make to you are handled by you and your payment gateway, not by Subscriply.

5. Contact

Subscriply Platforms LLP, C 003, Orchid Piccadilly, Thanisandra Main Road, Bangalore North, Bangalore, Karnataka 560064, India · tech@subscriply.com

This Policy is governed by the laws of India. We may update it from time to time and will post the revised version here.